General Terms & Conditions of Sale
Au Presbytère de Saigneville SAS, www.aupresbytere.eu, 2022.07,
ONLY FRENCH VERSION IS FULLY LIABLE (See PDF file or latest potential update on the French version of this website) - the version below is an automated translation done by convenience
Article 1: Scope and pre-contractual information
1.1 These general terms and conditions of sale are intended for the use of the reservation of stays in guest rooms (hereinafter referred to as "Rooms"). They constitute the reservation contract between the operator (hereinafter the "Renter"), Au Presbytère de Saigneville SAS, validly represented by the managers Vanessa HUM and Joël WILMOT, and the clients (hereinafter the "Client") of a stay in a guest room.
No special condition may, without the lessor's formal and written acceptance, prevail over these General Terms and Conditions, so that all contrary conditions imposed by the Client shall, in the absence of the lessor's express acceptance, be unenforceable against the latter.
The Renter reserves the right to modify these General Conditions at any time, it being understood that the modifications will only be applicable to reservations made after the said modifications.
1.2. These General Conditions are communicated to any Client who so requests and are in any case available on the Renter's website: www.aupresbytere.eu
They are also communicated at the time of the Room Booking Confirmation to the e-mail address indicated by the Client.
Any reservation of a Room and in particular any payment for the reservation implies the unconditional acceptance of these General Conditions.
Consequently, the Client expressly acknowledges having been informed, prior to the reservation of the Rooms and the conclusion of the contract, in a readable and understandable manner, of these General Terms and Conditions and of all the information listed in Article L. 121-17 of the Consumer Code, and in particular the following information:
- the essential characteristics of the services and in particular the Rooms proposed by the Renter;
- the price of the services and rentals of the Rooms, as well as the accepted means of payment;
- information relating to the identity, activity and contact details of the Renter;
- information relating to the absence of a right of withdrawal.
1.3. These General Terms and Conditions are written in the French language in their original version, which alone is authoritative, taking precedence over any other version translated into a foreign language which is made available only for convenience.
Article 2 - Identity and contact details of the Renter
The room rental services described in these General Terms and Conditions are provided by the Renter, whose information and contact details are given below:
Identity: At the Presbytery of Saigneville SAS, registered under the number 851 154 575 in the Trade and Companies Register of Amiens validly represented by Vanessa Hum and Joël Wilmot.
3 rue de la Falise, 80230 SAIGNEVILLE
Article 3 - Description of services - guest rooms
3.1. The rental services, the Rooms as well as all the ancillary and/or additional services that may be offered by the Renter are described in detail as to their specific features and qualities on the Renter's website.
Although the Renter makes every effort to ensure that the photographs on its website are accurate and up-to-date reproductions of its Rooms and Services, variations may occur due in particular to the technical and colour resolution characteristics of the photographs.
Similarly, for reasons of internal organisation and in order to ensure the comfort of the Rooms and the renewal of furniture and equipment, the Renter may have to replace certain furniture and/or equipment shown in the photographs on the website.
The Client may not therefore claim any compensation, nor question in any way the reservation made due to the inadequacies and delays in updating certain photographs on its website.
In any case, the Client has the possibility to contact the Renter for any further question and/or clarification on the details of the services and Rooms offered by contacting him at the address provided on the Renter's website.
Similarly, a specific estimate may be drawn up by the Renter taking into account the specificities of the requests and needs expressed by the Client.
3.2. The Client is expressly informed that the Rooms offered by the Renter are designed for a specific and determined number of people.
Consequently, the Renter may at any time, without incurring liability in any way and for any reason whatsoever, refuse the entry and presence of additional persons in the Rooms initially rented.
The Client expressly acknowledges and accepts that the Room rental services offered by the Renter are for a limited and fixed period of time, so that he may not claim, in any capacity and at any time, a right to remain in the premises.
Article 4 – Formation of the contract – Booking conditions
4.1. Reservation confirmation
It is expressly reminded that the Customer can read the precise description of the rental services and Rooms offered by the Lessor, through the latter's website and/or by contacting the Lessor using the contact details set out in item 2 above.
Regardless of the method of making contact, the Lessor sends the Customer, to his e-mail address according to the Customer's instructions, a booking confirmation (hereinafter the "Booking Confirmation") containing the details of the Reserved room(s), prices and terms of payment, as well as these General Conditions.
4.2. Credit card as guarantee
4.2.1. Unless there is a special derogatory agreement from the Lessor, the conclusion of the rental contract is expressly subject to the provision of full details of a valid credit card covering one hundred percent (100%) of the total amount of the reservation made, all taxes included (including tax).
The Customer is informed of this guarantee obligation (bank imprint) and of the terms of payment according to article 5.2 below, during the Booking Confirmation referred to in article 4.1 above.
No reservation will be considered valid without this guarantee.
It is expressly reminded that the use of the card used by the Customer as a guarantee entails the unreserved acceptance of these General Conditions.
4.2.2. Notwithstanding the aforementioned stipulations, for reasons of internal organization of its establishment and for stays of less than 2 nights, the Lessor reserves the right to demand full cash payment from the Customer prior to any firm and definitive reservation of Rooms.
In this case, the Customer will be expressly informed in the Booking Confirmation sent by the Lessor.
4.3. Online booking and payment
4.3.1. The Customer can make a reservation for Rooms directly from the Lessor's website. In this case, he must follow the following steps:
- Dial the address of the website and follow the instructions of said site.
- Complete, according to the instructions provided to him online, the reservation form made available to him where he must include the information necessary for his identification, in particular his surnames, first names, postal address, e-mail address and telephone number valid.
- Check the elements of the reservation and, if necessary, identify and correct any errors and omissions.
- Validate the reservation, the total price including all taxes (TTC) as well as the guarantee (according to the conditions referred to in article 4.2 above) or the payment according to the rate chosen (see Article 5).
- Follow the instructions of the online payment server to pay the price including all taxes (TTC) or the guarantee requested in accordance with article 4.2.
The Customer then receives electronically and without delay a Booking Confirmation mentioning the acceptance of the payment and/or the guarantee and the validation of the booking made.
4.3.2. The Customer having chosen to make his reservation from the website will definitively validate his reservation, in view of a summary displayed on the screen, by clicking on the tab "confirmation of reservation with payment obligation" to demonstrate his commitment, his knowledge and acceptance of these General Conditions and the reservation made.
At the end of the reservation process, it is recommended that the Customer download, save or print these General Conditions.
4.4. No right of withdrawal
In accordance with article L.121-21-8, 12° of the Consumer Code and notwithstanding the terms of modification and cancellation referred to in articles 4.5 and 4.6 below, the Customer is expressly informed that he does not benefit not the legal right of withdrawal provided for in Article L.121-21 of the Consumer Code.
4.5. Modification / Cancellation by the Customer
4.5.1. Unless otherwise agreed by the Lessor, the reservations of Rooms made as the dates of arrival cannot be modified by the Customer, from their firm and definitive validation.
In any case, the Customer undertakes to notify the Lessor of any late arrival in relation to the agreed date and time and in any case after 7 p.m. in accordance with article 6.1 below.
In the absence of information and if the Customer does not show up before the mandatory arrival times referred to in article 6.1 below, unless otherwise agreed by the Lessor, the reservation will be deemed canceled by the Customer and the Lessor may freely from its Chambers.
4.5.2. For an additional fee, the Customer has the option of taking out cancellation insurance offered by the partner Elloha during the online booking process. The conditions are described in detail and are totally beyond the control of the Lessor.
4.5.3. In the event of cancellation of the reservation by the Customer:
22.214.171.124. Standard rate:
– from twenty (15) to eight (8) calendar days before the date of the beginning of the stay: half (50%) of the balance of the stay will be due by the Customer and may be debited by the Lessor on the card used as guarantee ( see point 4.2);
– less than eight (8) calendar days before the date of the beginning of the stay: the Lessor reserves the right to request the total amount, all taxes included (TTC), of all the nights reserved, with the exception of services additional unconsumed.The amount due may be debited from the card used as guarantee (see point 4.2);
126.96.36.199. Promotional prices:
No refund will be due by the Lessor. The Customer has the option of taking out cancellation insurance himself or offered during the booking process (see point 4.5.2).
4.5.4. Similarly, in the event of no-show by the Customer, without information or warning in this respect from the Lessor, as in the event of a shortened stay, the Lessor may request the total amount, all taxes included (TTC), of all the nights reserved, with the exception of unused additional services. The amount due may be debited from the card used as guarantee (see point 4.2);
4.5.5. In any case, the Customer undertakes to inform the Lessor of any modification and/or cancellation by any written means (letter or e-mail).
4.6. Modification / Cancellation by the Lessor
4.6.1. Given the management constraints specific to the reservation of Rooms and for reasons of security and/or temporary rehabilitation of the Rooms, the Lessor reserves the right to change the Room initially reserved by a Room of the same capacity and standard or of capacity and higher standards.
In this case and unless otherwise agreed by the Lessor, the Customer may not request any reduction in the price of the reservation made.
4.6.2. Except in cases of force majeure, in the event of cancellation of the reservation by the Lessor and in the absence of an amicable solution agreed to relocate the Customer, the Lessor shall reimburse the Customer for the entire deposit paid according to the rate chosen;
4.6.3. In any case, the Lessor undertakes to inform the Customer of any modification and/or cancellation by any written means (letter, e-mail).
Article 5 – Price and terms of payment
The rental prices for the Rooms and all ancillary or additional services are indicated by the Lessor on its website and/or in all brochures, documents and Internet platforms provided and/or accessible to the Customer, as well as in the Booking Confirmation sent to in accordance with article 4.1 above.
Unless otherwise specified, these prices are inclusive of all taxes (TTC) taking into account the VAT rate applicable on the day of the reservation, with the exception of the tourist tax which will be collected for the benefit of the Syndicat Mixte Baie de Somme at the rate in force (maximum of 3 euros per adult per night in a gite – trailers – and 0.75 euros per adult per night in a room).
The Lessor reserves the right to modify its prices at any time, it being understood that price modifications will only be applicable to reservations made after said modifications.
Several rates are offered on the Elloha booking platform and their respective conditions are detailed therein depending on the offer which may, for example, offer a rate reduction but removing any right to a refundable cancellation.
5.2. Payment terms
On the day of departure, the Lessor draws up an invoice corresponding to the total amount, all taxes included (TTC), of the reserved stay, less any deposit previously paid in accordance with article 4.2 above.
The possible balance of the invoice is to be paid by the Customer on the day of his departure.The additional services consumed by the Customer during his stay will also be the subject of an invoice and payment at the end of the stay.
The means of payment available to the Customer are: bank cards, holiday vouchers (ANCV) and cash (on site).
The Customer communicates his bank details as a guarantee of the reservation except for special conditions or rates, by credit or private bank card (Visa, Mastercard, etc. according to the possibilities offered by the Lessor's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid at the time of the use of the service) and the visual cryptogram.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the Lessor will debit the Customer, as a lump sum, of the amount indicated in these general conditions (see article 4.5).
The Lessor has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error... In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm his reservation and his method of payment.
Article 6 – Obligations of the Lessor
6.1.Subject to the regular completion of the reservation formalities by the Customer and in particular the payment of any deposit referred to in article 4.2 above, the Lessor undertakes to make available to the Customer the Room(s) ( s) reserved according to the dates and duration of the stay agreed.
In this context, unless otherwise agreed by the Lessor, the Customer is expressly informed of the mandatory arrival and departure times below:
Arrivals are exclusively between 5 p.m. and 7 p.m.
The rooms must be vacated by 11am at the latest on the day of departure.
For obvious logistical and health reasons, the Lessor cannot offer either early arrival or late departure.
6.2. Subject to the clauses of article 4.6.1. above, the Lessor undertakes to guarantee the Customer peaceful enjoyment of the rented Room and the availability of its equipment and furniture.
Article 7 - Obligations of the Client
7.1. Use of rooms and places
7.1.1. The Customer will have access to his room in accordance with the schedules communicated (see point 6.1).
We are bound to a maximum capacity. No additional person (baby included) can be accommodated in the room without prior communication and agreement from the Lessor. In the event of non-compliance with these instructions, the Customer may be refused access and the Lessor may cancel the stay reserved by the Customer, without the latter being able to claim any right to reimbursement or any compensation whatsoever. However, the Customer may be offered another room with adapted logistics if necessary, subject to availability and a price increase as the case may be.
The Customer is required to use and enjoy peacefully as a "good father" of the rented Room(s), as well as the furniture and equipment thereof.
It is strictly forbidden to smoke or vape in the Rooms as well as the common areas of the Lessor's establishment.
More generally, in order to ensure the tranquility and peaceful enjoyment of the premises by all the Lessor's customers, each Customer undertakes to respect reasonable and adequate manners, as well as all instructions which may be communicated by the Lessor and which do not not appear in these General Conditions (for example practical information communicated by e-mail or website of the Lessor).
7.1.2. In accordance with article 1731 of the Civil Code, the Customer is presumed to have received the rented Room, its furniture and its equipment in good condition for use and conservation and is required to return them to the Lessor in the same condition.
Consequently, the Customer responds and is required to compensate the Lessor for any damage and/or loss occurring during the stay, rendering the rented Room unsuitable for its destination and for any new rental, unless these damage and/or losses took place without his fault.
The Customer is required to send the Lessor any complaints relating to the conformity and/or condition of the Rooms reserved within three (3) calendar days of entering the premises.
In any event, the Customer is required to inform the Lessor as soon as possible of any incident, degradation and/or damage which may or may not occur, from the time of entering the premises and for the entire duration stay.
Unless there is a special derogatory agreement to be agreed before finalizing any reservation, pets are only accepted in the Lessor's establishment under certain conditions:
prior communication and agreement from the Lessor, type of accommodation chosen and/or available (only possible in a trailer or in the ground floor rooms Lisa and Juliet), age of the pet (a priori no puppies ), prior acceptance of another animal at the same time, unconditional kindness towards the animals of the Lessor or other Customers), etc. Animals are accepted for a flat rate of 10 euros per animal per stay, prohibition of letting animals climb on the beds, dogs cannot be left free, obligation to systematically pick up any waste, any damage will be invoiced (interior and/or exterior) at the full responsibility of the customer.
In the event of non-compliance with these instructions, the Lessor may cancel the stay reserved by the Customer, without the latter being able to claim any right to reimbursement or any compensation whatsoever.
Guide dogs for deaf, blind or visually impaired people are accepted by the Lessor, unless otherwise indicated at the time of booking depending on the rooms available.
7.3. Responsibility towards minors
The Customer is expressly informed and alerted to the fact that minors present and evolving in the Lessor's establishment are placed under the sole and entire responsibility of their parents and/or any person having authority over them.
7.4. Personal property
The Customer's personal property is placed under the sole and entire responsibility of the latter, who is responsible for taking all useful and necessary precautionary and security measures for their preservation and/or for the damage they may cause.
Subject to the relevant legal provisions, the Lessor cannot bear any liability whatsoever in the event of loss, theft, injury and/or damage caused to property and/or persons in the Lessor's establishment, whatever are the cause and the moment.
Article 8 – Force majeure
8.1. In accordance with article 1148 of the Civil Code and the definition adopted by the case law of French courts and tribunals, force majeure means any event outside the control of the Parties and having a character that is both unpredictable and irresistible and/ or inevitable.
Consequently, it is expressly agreed that in the event of default by one of the Parties in any of the obligations provided for and/or arising from these General Conditions due to an event of force majeure within the meaning of this article, the defaulting Party cannot incur liability vis-à-vis the other Party.
8.2.More specifically, the Client is expressly informed of the fact that the Lessor may be prevented, against his will, from complying with all or part of his obligations under and/or arising from these General Conditions due to an event of force majeure, such as in particular, without this list being exhaustive: death or serious illnesses, bad weather, earthquakes, fires, storms, floods, water damage and any climatic event making it impossible to welcome and/or accommodate customers in conditions normal and legal safety standards.
In such cases, it is expressly agreed that the Lessor may not incur any liability whatsoever, nor be liable for any compensation whatsoever vis-à-vis the Customer due to the total or partial non-performance of its obligations.
Article 9 - Personal data
Information and data concerning the Client are collected and collected by the Renter only for the purpose of processing Room bookings.
This information and data may be collected and recorded in a customer file belonging to the Renter.
In accordance with the "Loi Informatique et Libertés" of 6 January 1978, the Client has the right to access, withdraw and rectify his personal data with the Renter by contacting the latter according to the details referred to in Article 2.
Similarly, the Client is expressly informed of the fact that during the Chambers' booking process, he may subsequently accept or refuse to receive commercial and/or promotional offers from the Renter.
Article 10 - Applicable law and dispute resolution
These General Terms and Conditions and any contractual relationship arising therefrom between the Parties shall be governed exclusively by French law, with the exception of any other foreign legislation and/or regulations.
For any dispute relating to the validity, interpretation, execution, non-execution, interruption and/or termination of these General Terms and Conditions and any obligations arising therefrom, the jurisdiction of the Courts shall be determined in accordance with the rules of procedure and applicable international regulations and conventions.